What Kinds of Guarantees are Offered on Brisbane Furniture Removals?
Any furniture removalist in Australia that is a member of the accredited AFRA (Australian Furniture Removers Association), including some Brisbane removalists, will have to provide insurance, warranties, and/or protection against damage to your furniture and other possessions. This is because the AFRA has high standards for its members, which includes recommending that all accredited AFRA members provide a customer guarantee. Companies that provide the service of Brisbane furniture removals will have different types of guarantees, whether they are an AFRA member or not, so make sure you ask before hiring and read all the fine details of the terms and conditions.
Under Australian law, a furniture removalist must have certain kinds of insurance in order to legally run their business. However, you should be aware that just because the Brisbane removalists you are looking to hire have insurance policies doesn’t mean that all of your possessions will be automatically protected. Complete damage insurance to your furniture and goods can only be covered by an insurance company that holds the proper licensing to insure your things. Oftentimes, furniture removalist companies will offer a limited guarantee, but if you are really concerned about your possessions or have highly valuable furniture, Brisbane removalists will encourage you to find a local insurance broker to additional coverage to their own guarantees.
Whether you decide to purchase additional insurance when moving house or not, it is a good idea to hire Brisbane furniture removals companies that provide some sort of work ‘guarantee’. This shows that they care about being a reputable company and that they won’t be haphazard with your belongings.
One type of guarantee that you might encounter among Brisbane removalists is a “we break, we buy” policy. If the company is shown to be reckless with your things – a recklessness that causes irreparable damage – then the company may offer to take responsibility and pay you for the damage done. Another type of guarantee you might see is a “we break, we fix” guarantee. This kind of policy basically means that the removalists will attempt to repair any damage they have done during the move.
It is important to remember that with all guarantees, terms and conditions do indeed apply. Before you sign any sort of furniture removalist contract, make sure you read all the fine details. Some common terms and limitations to damage guarantees include:
• Providing clear evidence of removalist damage. This generally means that you have to report the damage immediately and show that the item was not damaged before the move. In other words, you cannot claim damage on items days later or claim items that were not damaged due to the move.
• Exclusion of self-packed items or boxes. Removalists are usually not responsible for damage to items inside boxes that you packed yourself and/or with your own packing materials. In some cases, Brisbane removalists will provide approved packing materials and packing recommendations. If using their materials and following all recommended protocol and damage still occurs, you would most likely be in a position to utilize their damage protection guarantee. In cases in which you don’t use the recommended materials or packing protocol, it may be deemed that the damages to the items inside the boxes occurred as a result of your packing.
Bottom line: when hiring a company that provides
Brisbane Furniture Removals, know what guarantees they offer, when they apply, and – perhaps more importantly – when they don’t apply.